FAQS

Return & Refund Policy

1. What service do you provide and how long will it take to get my shoes done?

Select your country and see what we have to offer in just a click of a button!

2. What products are you using on my shoes?

We developed our every own Shoe Cleaning solution that is gentle on various types of materials and different brushes for different materials to ensure a satisfying outcome.

3. What if I’m not happy with the service?

We’re always there to listen and improve, we’ll consult you upon specific pair of shoes before you decide to use our service, but should you still be unhappy with the result, we’ll settle case by case.

 

 

You may contact our Customer Service: contact@myshoemo.com

 

 

However, we are not responsible for any damages/color fading due to old condition of the shoes.

4. How do I settle my payment?

Advance payment is required, we will issue an e-receipt via email after payment.

 

We accept cash, credit/debit card, GrabPay, Maybank QRPay,  Touch N Go, Fave Pay and Bank Transfer.

5. Do you have delivery service?

Yes we do! Our pick up and delivery service is available every weekdays from 9am-5pm.

 

Our delivery fee RM13/trip on selected area.

 

Please click on Request Pick-Up Service button to request service.

6. Do I get any discount?

We frequently announce our promotion and deals on our Facebook and Instagram accounts. 

 

 

Follow us on Facebook: www.facebook.com/myshoemo or on Instagram @myshoemo to keep updated on our latest services and promotions.

 

 

We offer discount for big quantity, contact us for quote! contact@myshoemo.com

7. Where are your outlets located?

We are currently have 13 outlet across 4 countries, namely Malaysia, Singapore, Brunei and Indonesia. 

 

Please use the button below to find an outlet closest to you for your convenience. 

8. Disclaimer:

At Shoe Mo we are committed to ensure your Sneakers are thoroughly cleaned.
We are not able to commit that a one-time cleaning will bring your sneakers to the original (brand new) condition.

We will do our best to remove stains, dirt and marks but will not be able to restore wear & tear for all cleaning services.

 

Please also note that these following cases might appear after service:

 

  1. May cause all material types to become tender, stiff, brittle and may cause some buckling and peeling.
  2. Shrinkage of all material types is unpredictable and may occur.
  3. Slight changes in shades or top finish may occur on all material types.
  4. Scars on leather skins which were covered over by the manufacturer could show after our cleaning process.
  5. Breaks and skin lines may show to be more apparent.
 
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